Privacy policy

Eireneia Privacy Policy

Last updated: June 6, 2026

At Eireneia, we respect your privacy and ensure full transparency about how we handle your data. This policy explains what information we collect, how we use it, and how we protect it when you visit our website or make a purchase from our store.

By using our website, you declare that you understand and accept the practices described on this page.

1. What Information Do We Collect?

To process your purchases and ensure that your experience on our website is secure and smooth, we collect the following data:

Contact and Shipping Information: Your name, shipping address, billing address, phone number, and email address.
Payment Information: Credit card, debit card, or other chosen payment method details, as well as confirmation that the payment was successful.
Account and Activity Data: Your username and password (if you create an account), products you add to your cart or wish list, and your past purchase history.
Automatic Technical Data: Information about the device you use to access the website, your internet browser, your IP address, and how you browse and interact with our pages (collected through cookies).

2. How Do We Use Your Data?

We use your information only for clear and legitimate purposes:

Prepare and Ship Orders: Process your payments, package your products, and arrange shipping to your address.
Support Reforestation: Validate sales value to ensure the correct percentage is donated to Eireneia's partner tree planting projects.
Customer Support: Respond to your messages, answer questions, and resolve any issues with your purchases via email or WhatsApp.
Security: Detect and prevent fraud attempts, ensuring a completely secure shopping environment.
Community Communication: If you choose to receive our news, we use your email to send content about well-being and updates about our community. You can unsubscribe at any time by clicking the link at the end of each email.

3. With Whom Do We Share Your Information?

Eireneia does not sell or rent your personal data. We only share your information with essential partners for the operation of the store:

Shopify: The technology platform that hosts our online store and processes browsing and purchase data.
Shipping and Payment Companies: Services that securely process payments and distribution companies that deliver orders to your home.
Legal Requirements: If we are required by law or judicial processes to share data with government authorities.

4. Your Rights

As the owner of your data, the law guarantees you full control over it. You can ask us at any time:

For access to the information we hold about you.
For the correction of any data that is incorrect or outdated.
For the definitive deletion of your data from our system (provided we are not legally obliged to keep it for tax purposes).
For the cessation of the use of your data for marketing communications.

To exercise these rights, simply send a message to our contact email.

5. Data Security and Retention

We store your data only for the time necessary to manage your purchases, provide assistance, and fulfill our legal and tax obligations.

We use appropriate protective measures to keep your information secure, but we remind you that no internet data transmission system is completely impenetrable. We recommend that you create strong passwords and do not share them with anyone.

Our website is not intended for children, and we do not intentionally collect data from minors.

6. Changes to This Policy

We may update this page from time to time to reflect changes in our routines or for legal reasons. Whenever we make a change, we will update the "Last updated" date at the top of this page.