Shipping policy

Shipping and Delivery Policy

Version effective from April 2026

Our online store is committed to ensuring that your products arrive in perfect condition and within the indicated deadlines. This policy clearly explains our procedures, deadlines, and delivery conditions.

1. Order Processing

After payment confirmation, your order will be processed and prepared for shipping within 1 to 2 business days, excluding weekends and national holidays.

Orders placed by 2:00 PM (Lisbon time) on business days are processed on the same day.
Orders placed after 2:00 PM or on weekends will be processed on the next business day.
You will receive an email confirmation with the tracking number as soon as the order is shipped.

2. Shipping Times and Costs

Destination	Delivery Time	Cost	Free Shipping from
Mainland Portugal	2 to 4 business days	€4.99	€49.00
Islands (Azores/Madeira)	5 to 8 business days	€9.99	€80.00
Europe (EU)	5 to 10 business days	€14.99	€120.00
Rest of the World	10 to 20 business days	€24.99	Not applicable

Deadlines are estimates and may vary in exceptional situations such as strikes, adverse weather conditions, or holidays.

3. Free Shipping

The minimum amount is calculated on the total value of the products, excluding coupon discounts or promotions.
Free shipping applies only to standard shipping. Express shipping may incur additional costs.
Temporary free shipping promotions may have different conditions, which will be duly communicated in the respective campaign.

4. Partner Carriers

We work with the following carriers to ensure safe and reliable deliveries:

CTT – Correios de Portugal (national and international shipments)

5. Order Tracking

All orders include a tracking number, allowing you to follow the delivery in real-time.

The tracking number is sent by email as soon as the order leaves the warehouse.
Tracking can be done on the carrier's website or in your customer area on our store.
Tracking becomes active within 24 to 48 hours after shipping.

6. Delivery Address

It is the customer's responsibility to verify that the address entered at the time of purchase is correct and complete. Our store is not responsible for delays or losses resulting from incorrect information. If you detect an error after placing the order, contact us immediately — address changes are only possible as long as the order has not been shipped.

7. In-Store Pickup (Click & Collect)

We offer free in-store pickup for those who prefer to avoid shipping costs. The order will be ready within 1 to 2 business days after order confirmation.

You will receive a notification by email or SMS when the order is available.
The order will be reserved for 7 business days. After this period, the order will be canceled and refunded.
Proof of order and identification document are required for pickup.

8. Delivery Problems

Order not received: If the estimated delivery time is exceeded, contact our support. We will investigate with the carrier within a maximum of 5 business days.

Damaged order: If you receive an order with visible damage, refuse delivery or register the incident within 48 hours via email, accompanied by photographs.

Missing or incorrect item: Contact us within 48 hours of receipt. We will correct it at no additional cost.

9. Returns and Exchanges

The customer has 14 days after receipt to request a return, under the right of withdrawal provided for in European legislation.
Return costs are the responsibility of the customer, except in the case of a defective item or shipping error.
Refunds are processed within 14 business days after receipt and verification of the returned item.